For more than 45 years, TCI has been a market leader in the development of innovative, high-performance communications, spectrum monitoring and communications intelligence systems. TCI’s diverse experience delivers proven solutions for regulatory compliance, monitoring and security, and communications intelligence applications. With advanced spectrum mapping and analytics, data recording capabilities and precision geolocation technology, TCI systems provide vital data for government and military agencies in more than 100 countries worldwide.
Job Summary
While each day brings new opportunities at SPX, your core responsibilities will be:
- Provide technical problem solving and product application support to both external and internal customers.
- Conduct in plant and onsite training, demonstrations, and Factory Acceptance Testing (FAT) for customers.
- Create and deliver technical training courses to new and existing customers. Technical training can be delivered on-site, at customer locations, or remotely.
- Manage demonstration resources and conduct the setup, verification, shipping and execution of customer demonstrations in support of marketing activities.
- Prepare, setup, manage, and execute on-site Factory Acceptance Testing, attended by customers.
- Support the International Field Engineer team with remote and onsite issues.
- Work collaboratively with onsite engineering teams to assist with fault diagnosis and test and verification of technical solutions.
- Oversee the Return Material Authorization (RMA) process to include:
- Customer Support Portal administration
- Drives the incident reports process to closure
- Acts as single point of contact for RMA issuance and tracking
- Serves as technical first responder; escalates as appropriate
- Replacement/Repair Part coordination and tracking
- Interfaces with suppliers and purchasing to repair or replace as required
- TCI Spares inventory control & tracking
- Analyze customer requirements and provide technical solutions and related documentation to assist the business development staff in the sale of company products and systems
- Assist with Staging Area and 1500 testing during surge periods
- Works under deadlines and subject to heavy workloads
- Domestic and international travel up to 25% of the time, often with short notice.
- Customer Support Portal administration
Required Experience
- BS Degree in Electrical engineering (or equivalent experience), business degree with technical sales and proposal background, or industry experience
- 5+ years of experience in Technical Support or Field Service of electronic equipment
- A basic understanding and working knowledge of:
- Electrical / Electronic Testing Methodologies
- RF Communications Equipment
- PC Computer Systems and Networking (both Windows and Linux preferred)
- Cable testing and termination (RF, Fiber, Ethernet, etc.)
- Must be a U.S. Person or Permanent Resident
- Possession of, or eligibility for, U.S. Government security clearance.
- Must possess superior customer service skills
- Must possess technical problem-solving skills
- Proven presentation skills for delivering training & demonstrations to customers
- Proven interpersonal skills for a small company environment
- Excellent verbal & written English skills, fluency in multiple languages is highly desirable.
- Ability to drive processes and manage customer issues to resolution
- Self-starter with the ability to work cross functionally to complete projects.
- Solid knowledge of MS office tools
- Highly accurate, strong attention to detail
- Good project management skills required
Preferred Knowledge, Skills, and Abilities
- Experience managing company customer service incident tracking portals
- Experience with ORACLE and AGILE Software
- Solid understanding of RF Monitoring systems would be beneficial.
Travel & Working Environment
- Domestic and international travel up to 25% of the time, often with short notice.
Salary Range:
We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the quoted salary range for this position is $105,000- $120,000 and represents our good faith estimate as to what our ideal candidates are likely to expect. We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate’s experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. At SPX, it is not common for individuals to be hired at the higher end of the range, and compensation decisions depend on a variety of factors. This position is eligible to participate in a discretionary bonus, subject to the rules governing the plan. SPX offers a variety of benefits, including health benefits, 401K retirement with a company match, and flexible time off. More information about our benefits can be found on the “Rewards and Benefits” section of our career page.
Thank you for your interest in our company.
